1. About these Terms
These Terms & Conditions govern your use of the Cognival website, account access, waitlist, launch communications, product information, and any products or services made available through cognival.co.uk.
By using the website, creating an account, joining the waitlist, submitting an inquiry, or placing an order, you agree to these Terms.
2. Company information
The website is operated by Cognival LTD, a private limited company registered in England and Wales under company number 16782883.
- Registered office: 1 De La Warr Way, Cambourne, Cambridge, England, CB23 6DX.
- Email: business@cognival.co.uk.
- Website: cognival.co.uk.
3. Website use
You must use the website lawfully and responsibly. You must not misuse the website, interfere with its operation, attempt unauthorised access, scrape or copy content at scale, introduce malware, bypass security features, or use the website in a way that damages Cognival, its users, or its services.
4. Account access
You are responsible for keeping your login details confidential and for all activity under your account. You must provide accurate information and keep your details up to date.
We may suspend, restrict, or close account access where we reasonably believe there is fraud, misuse, security risk, inaccurate information, unlawful activity, breach of these Terms, or a need to protect Cognival or its customers.
5. Waitlist and launch access
Waitlist registration gives you access to Cognival launch communications and may provide priority information about limited releases, early access, product updates, and availability.
Waitlist registration does not guarantee product availability, allocation, price, delivery date, or purchase eligibility. Limited releases may be subject to quantity limits, location restrictions, eligibility checks, payment confirmation, and operational availability.
6. Product information and food supplement notice
Cognival product information is provided for general consumer information. Always read the approved product label, warnings, ingredients, directions, and recommended intake before use.
Food supplements are not a substitute for a varied, balanced diet and healthy lifestyle. Cognival products are not intended to diagnose, treat, cure, or prevent disease. If you are pregnant, breastfeeding, taking medication, have a medical condition, or are unsure whether a product is suitable for you, seek advice from a qualified healthcare professional before use.
Product images, packaging, ingredient information, and availability may vary as products move through launch, manufacturing, regulatory review, and fulfilment processes.
7. Orders, pricing, and payment
When products are available for purchase, prices, taxes, delivery charges, accepted payment methods, and checkout terms will be shown before you place your order.
An order is accepted only when we confirm acceptance. We may refuse, cancel, or limit orders due to stock availability, payment failure, suspected fraud, incorrect pricing, delivery restrictions, regulatory requirements, or other legitimate operational reasons.
8. Delivery
Delivery options, estimated timings, costs, and restrictions will be provided at checkout or in order communications. Delivery estimates are not guaranteed unless expressly stated. You are responsible for providing accurate delivery information.
9. Cancellations, returns, and refunds
Your statutory consumer rights are not affected. Return and refund instructions will be made available at checkout or in customer support communications.
For hygiene, safety, and product integrity reasons, opened, unsealed, used, damaged, or tampered food supplement products may not be eligible for return unless faulty or otherwise required by law.
If a product arrives damaged, incorrect, or faulty, contact us promptly at business@cognival.co.uk with your order details and supporting information.
10. Intellectual property
All Cognival names, logos, branding, product visuals, packaging designs, copy, graphics, photography, code, layouts, and other website materials are owned by or licensed to Cognival LTD unless stated otherwise.
You may not reproduce, modify, distribute, publish, sell, or commercially use Cognival materials without written permission.
11. User submissions and communications
If you submit messages, feedback, ideas, or other content to Cognival, you confirm that you have the right to send it and that it does not infringe another person’s rights. We may use feedback to improve our products, website, and customer experience.
12. Third-party links and research references
The website may include links to third-party websites, platforms, studies, payment providers, delivery providers, or services. These are provided for convenience and information. We are not responsible for third-party content, policies, availability, or practices.
13. Website availability
We aim to keep the website secure and available, but access may be interrupted for maintenance, updates, security, hosting issues, or events outside our reasonable control. We do not guarantee that the website will always be available or error-free.
14. Liability
Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or business losses arising from use of the website, account features, waitlist, product information, or reliance on website content.
15. Changes to these Terms
We may update these Terms from time to time. The latest version will be posted on this page and will apply from the date shown, unless otherwise stated.
16. Governing law
These Terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom or the European Union, you may also have mandatory rights under local consumer law.
17. Contact
For questions about these Terms, contact business@cognival.co.uk.